Part 1: Introduction................................................ 3 What Is Coaching Really?.....................................................4 What Makes Coaching a Powerful Tool?..................... 7 Part 2: The Case for Coaching........................ 11 Coaching Works....................................................................... 12 Your Case for Coaching....................................................... 13 Part 3: The 5 Step Coaching Exchange......17 Identify.......................................................................................... 19 Discover........................................................................................ 22 Strategize..................................................................................... 26 Clear the Way........................................................................... 30 Recap............................................................................................. 34 Part 4: The 5 Core Coaching Skills..............39 Listening....................................................................................... 41 Questioning............................................................................... 45 Encouraging...............................................................................50 Requesting................................................................................. 54 Action Planning....................................................................... 59 Part 5: The 5 Guiding Principles.................. 65 Be Curious..................................................................................68 Be Accepting..............................................................................72 Be Supportive............................................................................76 Be Focused.................................................................................80 Be Committed.......................................................................... 84 Part 6: Putting It All Together....................... 89 Putting It All Together: Diagram 1.................................90 Putting It All Together: Diagram 2................................. 91 Part 7: Your Action Plan....................................93 TABLE OF CONTENTS
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