5 PART ONE - INTRODUCTION Coaching, on the other hand, supports the personal and professional growth and development based on self-initiated change relevant to specific action oriented outcomes. These outcomes are linked to personal and professional success. Coaching focuses on the present and future and is forward moving at all times. Consulting Consultants are used to access a specialized expertise. Consultants use a variety of approaches however it is assumed that the consultant will investigate, assess and diagnose problems and prescribe or even implement solutions to those problems. The consultant is the expert. In coaching, the coachee is held as the expert and capable of discovering and generating their own solutions. The coach supplies support, creating a discovery-based environment and framework for the coachee to recognize their own resourcefulness and achieve their goals. Mentoring A mentor guides from their personal experience and shares their own experience(s) and knowledge as a template for best practices and best actions to meet outcomes and goals. A coach encourages the coachee to learn and guide themselves based on their own experience and knowledge and will support the coachee in designing an optimal framework for taking action and meeting goals. Performance Management Performance management is most often a structured process for individuals and teams to attain goals that are in alignment with departmental or organizational strategic objectives and priorities in the most efficient and effective manner. While leaders can take a ‘coach approach’ to performance management by using certain coaching skills as part of the process, the coachee in a traditional coaching relationship would initiate the strategic objectives and priorities. Emergency Treatment / Employee Assistance Program (EAP) Emergency treatment and EAP’s help individuals manage personal issues around things like substance abuse, emotional distress, major life events/crisis, healthcare concerns, financial and non-work related legal concerns, family/personal relationship issues/abuse, etc. Professionals in these areas provide assessment, counsel and refer to additional resources. While many of these types of things may come up in the coaching exchange or be mentioned as an obstacle or block impeding forward movement by the coachee, the coach does not shift into counseling or resource referring in these areas. Coaching is not appropriate for or designed to help coachees navigate crisis/emergency areas and should be referred to professionals that specialize in these areas. MENTORING COACHING TELLING Telling What To Do Solving Someone’s Problem Giving Advice Offering Guidance Asking Questions Helping Another Solve Own Problems ASKING TRAINING MANAGING CONSULTING EAP/THERAPY
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