22 PART THREE - THE 5 STEP COACHING EXCHANGE Step 2 - Discover Identify Discover Strategize Clear the Way Recap Listening Listening / Questioning In Step 2, the aim is for both the coach and the coachee to explore the situation deeply and for the coachee to re-frame and reorganize their thinking if needed. This is where the coach helps the coachee explore beyond the obvious to bring awareness to the more hidden motivators of their behaviour. The dialogue moves beyond the story, the goal, desired results and current behaviour into what is below the surface level. The coachee gains deeper and broader understanding of themselves and their situation in Discovery and arrives at a point of clarity and direction. The Core Skills of Listening and Questioning are used predominantly in Discovery. The coach must increase the depth of their listening in this step as the coachee begins to reveal important information that has a large impact on the overall success of attaining their goals. Questions need to be well crafted to encourage the coachee to dig below the surface and into what is not being said or expressed up until that point. “ The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” - Marcel Proust
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