Moving Down the Ladder: Using Powerful Questions to Help Clients Improve Decisions
The amount and speed with which we receive information has almost become overwhelming.
Add that with the increased pressure to take action more quickly, and the continued stretch of leading (and living) through a pandemic, leaders find themselves with less and less time to think through a problem.
Without this space, I am seeing an increased number of the those I work with are making more reactionary, sometimes short sighted decisions.
The Ladder of Inference is a powerful tool to help leaders identify their thinking process in order to challenge the premise of decisions, thereby increasing the probability of a solid decision. The Ladder of Inference was created by organizational psychologist Chris Argyris in the mid-1970s and became well known when it appeared in Peter Senge’s The Fifth Discipline: The Art and Practice of the Learning Organization.
The Ladder identifies 7 steps, or rungs we climb to make decisions.