6. Listens Actively

6. Listens Actively	Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self‐expression. Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating. Reflects or summarizes what the client communicated to ensure clarity and understanding. Recognizes and inquires when there is more to what the client is communicating. Notices, acknowledges and explores the client's emotions, energy shifts, non‐verbal cues or other behaviors. Integrates the client's words, tone of voice and body language to determine the full meaning of what is being communicated. Notices trends in the client's behaviors and emotions across sessions to discern themes and patterns.
	Coaching Out of the Box® -- 5/5/5 Coaching Model elements:
	Principle: Be Curious Principle: Be Supportive Principle: Be Accepting Principle: Be Focused Principle: Be Committed	Exchange: Identify Exchange: Discover Exchange: Strategize Exchange: Clear The Way Exchange: Recap	Skill: Listening Skill: Encouraging Skill: Questioning Skill: Requesting Skill: Action Planning

Reflect and remind yourself how you demonstrate or could demonstrate this competency in your coaching exchanges.

Join our ongoing conversation in Slack by clicking the logo below: